What You Get For Your Money

• A data center with current technology and staffed with a System Administrator who oversees the daily operations of the system, answers member's questions, and chairs the technical committees (Reference, Cataloging, System Liaisons, Daily Delivery, Circulation, and Technical Services- all meet on an as needed basis).
• Two additional staff members whose strengths are in the areas of networking, Linux, Windows and digitization. They back-up the Administrator.
• Our staff uses software which enables them to perform remote diagnostics on your PCs
• We have a training center, which is open for your training purposes as well as hosting the Horizon regional training sessions. This saves you money since travel is cut to a minimum.
• New in 2001 was digital archiving. We have developed an easy to follow process by which all members can scan local history documents and have them available over their website for searching. This was through an LSTA grant written and site tested by Grandview on behalf of the CLC.
• New in 2007: GHPL is now doing cataloging and acquisitions for Pickerington. This is a pilot for the CLC and will be expanded as opportunities arise. Our goal is to combine such processes for the cost savings it easily provides the membership.

Core Service	Current Product	Description
24/7 Tech Support	PerlDesk	A help desk is an information and assistance resource that troubleshoots problems with computers, the ILS software and similar products. CLC provides help desk support to their libraries via phone, website and/or e-mail 24/7.
Antivirus Protection	Symantec Antivirus	Consists of computer programs that attempt to identify, thwart and eliminate computer viruses and other malicious software (malware) within the CLC network.
Backup CKO System	PC Reliance	A software program that is intended to be used when the ILS is not up and running. It will store its file (Checkins, Checkouts and New Borrower Information) on the local computer for upload to the ILS server when it is back up and operational.
Catalog Authorities Processing	Marcive	A service to notify the libraries of new authorities records that are needed or changes to authorities records already received.
Data Backup/Recovery	Backbone NetVault	In information technology, backup refers to making copies of data so that these additional copies may be used to restore the original after a data loss event. These additional copies are typically called "backups." Backups are useful primarily for two purposes. The first is to restore a state following a disaster (called disaster recovery). The second is to restore small numbers of files after they have been accidentally deleted or corrupted. Backups are typically that last line of defense against data loss, and consequently the least granular and the least convenient to use.
Data Communication Network	Cisco / HP	Hardware and software that facilitates the sending and receiving of CLC data from one location to the other.
Data Reporting System	WebReporter / Narrowcast	A method of extracting, formatting and transmission of data/reports from the ILS to a specific list of recipients or online.
Database Authentication	Remote Patron Authentication	The process of allowing borrowers to authenticate to Database products using their barcode and pin.
Electronic Mail (Email)	Microsoft Exchange	A store and forward method of composing, sending, storing, and receiving messages over electronic communication systems.
Electronic Notification System (ENS)	TeleCirc	A method of electronically notifying borrowers of requests and or overdues created by the ILS. The system also allows borrowers to call the ENS and inquire of their library material status.
Email Security System	Postini	A service that provides a comprehensive set of tools to secure email connections and regulate email delivery. Intercepting SPAM and email threats and preventing those emails from reaching the CLC network.
Image Databases	Photohio / ContentDM	Storage and retrieval software for multimedia collections.
Integrated Library System (ILS)	Horizon	A system for a library, used to track items owned, orders made, bills paid, and patrons who have borrowed. An ILS is usually comprised of a relational database, software to act on that database, and two graphical user interfaces (one for patrons, one for staff).
MARC Record Discovery Tool	BookWhere	A tool that allows cataloguers to search other library's Z39.50 databases around the world. The tool also allows the MARC record from the remote site to be saved and loaded in the local catalog.
PAC Catalog	Horizon Information Portal	An 'Online Public Access Catalog' or OPAC (aka iPAC for Internet/Intranet Public Access Catalog) is a computerized online catalog of the materials held in a library, or library system. The library staff and the public can usually access it at computers within the library, or from home.
PC Reservation and Print Management	Envisionware	A PC reservation system is a system whereby publicly accessible computers can be reserved for a period of time. These systems are commonly used in facilities such as public libraries to ensure equitable use of limited numbers of computers. Bookings may be done over the Internet or within the library itself using a web browser. PC reservation systems allow public service with reduced staff involvement.
Reference Databases	Literature & Biography Resource, College Source, Info USA, OPLIN Databases	A set of supported databases that are either free, purchased or provided by OPLIN that is accessible though the Internet that are listed on individual CLC Library websites.
Research and Evaluation	Staff	Consists of the New Services Committee, Directors and CLC staff evaluation and research of products related to the Library System prior to implementation.
Self Checkout System	Express Check	A multi-purpose circulation station offering patrons self service options without directly involving a single member of the library staff.
Session Initiation Protocol (SIP)	Enhanced SIP Service	An application-layer control (signaling) protocol for creating, modifying, and terminating sessions with one or more participants. For example, passing circulation rules, amount owed and blocks to systems such as Envisonware or Self Check.
Training	Staff	The provisioning of training for the member Library staff either by the CLC staff and or contracted training.
Web Based Email System	Outlook Web Access	An e-mail service intended to be primarily accessed via a web browser, as opposed to through an application such as Microsoft Outlook or Outlook Express

Optional Services - Provided at no additional cost with full membership

Optional Service	Current Product	Description
Data Base Management System (DBMS)	MySql	A multithreaded, multi-user SQL database management system (DBMS) The basic program runs as a server providing multiuser access to a number of databases
Email Mailing List Manager	Mojo	A service that allows the library to send a mass email a list of patrons to make them aware of upcoming programs, events, etc.  This system can also be used to host email listservs that provide a forum for library related groups to share information.
Full Text Image Database	ContentDM	Stores, manage and deliver CLC library's digital collections to the Web. Showcases media types such as photographs, documents, newspapers, yearbooks and maps.
Group Purchasing	Varies	CLC Members have the opportunity to explore group purchasing prices when working with vendors.  These efforts are directed by CLC employees and by individual library members when negotiating with vendors.
Overdrive	MOLDI	Provides online access to audiobooks and print via the Internet.
State ILL Resource Sharing System	MORE	The ability for libraries to provide their patrons more resources, books, music, videos in any circulating item in a library collection.
WebServer	Webmin	A web-based system configuration tool for (OpenSolaris, Linux and other Unix-like) systems that allocates an area for web development.

The Great Intangible

A strong professional and support staff bond has formed between the libraries and they never hesitate to call each other or e-mail for advice. It has provided greater professionalism and growth opportunities for staff. For the Directors it has become a stopping place for ideas, moral support and a sounding board when you need that critical bit of privacy in-house but need to talk to someone who understands and can be helpful. That type of companionship has been invaluable.