News

CLC contracts Talking Tech

August 7, 2008

The Central Library Consortium has made an agreement with Talkingtech to provide Automated Voice Notice services.  Talkingtech is an interactive voice messaging company; their technology is designed to send voice messages to large customer bases. Talkingtech was formed in 1986 and now services a wide range of major mobile, telecommunications and utility companies all around the world.

The service we have pruchased is called i-tiva for Libraries.  It is a connection that our patrons can access 24 hours a day, seven days a week and/or a personalised reminder to help them return overdue items and collect reserved or held items.

i-Tiva will provide two incoming lines enabling patrons to stay "more connected" to CLC services.  One of the incoming lines has a toll free number (1-877-77BOOKS).  Three outgoing lines are also available and will be calling our patrons for gentle reminders on overdue and hold notices at a rate of 50 calls per hour per line.  Increasing CLC's calling capacity to over 1500 calls a day.

CLC expects to activate i-tiva within the first two weeks of November 2008.